Job Description

Job Description

Job Description

Description:

Position Overview

The Loan Support Specialist provides operational and administrative support for the organization’s daily loan servicing activities. This role performs a variety of loan servicing functions, account maintenance activities, member support responsibilities, and operational research tasks to support an efficient and compliant lending operation. The Specialist is responsible for delivering quality member service while ensuring accuracy, compliance, and operational effectiveness within established procedures and guidelines.

• This role is eligible for a $500 sign-on bonus

Essential Duties and Responsibilities:

Research & Operational Support

• Complete research and account adjustments to ensure account accuracy and proper servicing. 
• Document quality control findings in accordance with departmental procedures and regulatory requirements. 
• Identify operational concerns or trends and communicate findings to senior team members or management. 
• Escalate complex servicing or operational issues as appropriate. 

Loan Operations

• Complete loan servicing transactions and file maintenance activities accurately and efficiently. 
• Respond to member and internal inquiries related to loan servicing functions including payment postings, corrections, advances, and account maintenance. 
• Process transactions necessary to secure, maintain, and release collateral security interests. 
• Communicate with members regarding insurance requirements for collateralized loans and complete force-placed insurance activities as required. 
• Coordinate with internal departments and external vendors to support operational processes. 

Compliance & Risk Management

• Adhere to all credit union policies, procedures, and regulatory requirements. 
• Maintain confidentiality and security of member and organizational information. 
• Support compliance reviews, operational audits, and quality assurance activities as needed. 

Team Collaboration

• Work collaboratively with team members to support departmental operations and workflow efficiency. 
• Participate in departmental meetings and process improvement discussions. 
• Provide support to team members with transactional or operational questions as appropriate.

Administrative Responsibilities

• Maintain accurate records of member interactions and operational activities. 
• Prepare reports and documentation as requested. 
• Remain knowledgeable regarding changes to products, systems, policies, and procedures. 

Knowledge, Skills, and Abilities:

• Customer Service
• Communication
• Problem Solving
• Attention to Detail
• Technical Skills
• Time Management
• Teamwork

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Minimum two years of banking, credit union, customer service, or financial services experience preferred. 
• Previous loan servicing or operations support experience preferred. 
• Ability to work flexible hours, including weekends, as business needs require.

Interpersonal Skills:

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.

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